Refund policy

Last updated 22 September 2026

We refund any unused balance on request. Write to hello@persecond.video from the address on your account and ask. We do not ask why, and there are no conditions attached.

How it works

The refund covers the balance you have not spent. Generations you already received are not refundable, because the video was produced and delivered.
We process requests within 5 business days.
Money goes back by the same method you paid with. The bank usually takes another 5–10 days after that, and that part is not ours to speed up.

Generations that fail

You are never charged for a generation that does not complete. The amount is reserved when the job starts and released in full if it fails. You do not need to ask for this and there is nothing to refund — the money never left your balance.

If something was charged wrongly

If you were charged for a clip you did not receive, or charged twice, tell us and we fix it. That is a mistake on our side, not a refund request, and it does not count against anything.

Credits do not expire

Your balance stays until you spend it or ask for it back. There is no expiry date, no monthly reset and no inactivity fee.